Do you need a faster and more responsive process to handle orders that arrive via RightFax? A major medical optics company needed to expedite their fax order process, and a key requirement was to use their existing RightFax environment. The company was able to leverage RightFax by using the native integration and workflow capabilities of the One Touch Integration Server (OTIS) from One Touch Global Technologies.
RightFax continues to receive inbound fax orders; however, OTIS now monitors these orders, syncs with customer information generated by SAP, and then automatically delivers the orders with detailed customer information to the right account reps.
Medical Optics Company leverages their RightFax system with the One Touch Integration Server (OTIS) to automate and accelerate order processing.
This global medical optics company provides products ranging from eye drops to Lasik surgery devices for patients of all ages. They now have an automated process for their extensive support network that handles orders from eye care professionals, distributors and retailers.